Frequently Asked Questions (FAQ)

Welcome to Leela Collections! Below are answers to some of our most frequently asked questions.

1. Where are you located?

Leela Collections is based in Brampton, Ontario, Canada.

2. Do you ship across Canada?

Yes. We proudly ship our products to customers across Canada.

3. What products do you sell?

We offer a beautiful collection of:

• Traditional Indian Jewellery

• Temple Jewellery

• Oxidised Jewellery

• Fashion Jewellery

• Mangalsutra Jewellery

• Earrings

• Nose Pins

• Bracelets

• Sarees

• Dupattas

• Women's Bags & Clutches

• Home Décor and Spiritual Accessories

4. How can I place an order?

You can place your order by contacting us on WhatsApp. If you would like to view our jewelry collection in person, you are welcome to visit us by appointment only. Please contact us in advance to schedule your visit. 

5. Which payment methods do you accept?

Accepted payment methods will be shown during checkout. If you have any questions about payment options, please contact us before placing your order.

6. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times depend on your location and the shipping carrier.

7. Do you offer local pickup?

If local pickup is available, please contact us before placing your order to make arrangements.

8. Can I return my order?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can help resolve the issue.

9. Are earrings and nose pins returnable?

For hygiene reasons, earrings, nose pins, and other pierced jewelry are generally not returnable unless they arrive damaged or incorrect.

10. Are your jewelry pieces suitable for everyday wear?

Many of our products are suitable for regular wear. To help them last longer, avoid contact with water, perfume, lotions, and harsh chemicals.

11. How should I care for my jewelry?

Store jewellery in a dry place, preferably in a jewelry box or pouch. Wipe gently with a soft cloth after use and avoid moisture.

12. Will the colors of products match the photos?

We make every effort to display accurate colors, but slight variations may occur due to lighting and different screen settings.

13. Do you restock sold-out items?

Some popular items are restocked, while others may be limited edition. Follow us on social media for updates on new arrivals and restocks.

14. Can I contact you before ordering?

Absolutely! We're happy to answer your questions and help you choose the right product.

15. How can I contact Leela Collections?

📍 Brampton, Ontario, Canada

📱 WhatsApp: +1 437-313-0370

You can also reach us through our social media pages or the contact form on our website.

16. Can I visit your location?

Yes. We welcome customers to visit us by appointment only. Please contact us on WhatsApp to schedule a convenient date and time before visiting.

Thank you for choosing Leela Collections. We appreciate your support and look forward to serving you with beautiful jewelry, fashion accessories, and home décor.